Terms of service

IMPORTANT NOTICE — ARBITRATION AND CLASS ACTION WAIVER

These Terms of Service contain a binding arbitration provision and a waiver of your right to participate in class or collective actions.

Please read Sections 15 and 16 carefully, as they affect your legal rights and how disputes are resolved.

Section 1 - Overview

Welcome to Snoozibaby! The terms "we", "us" and "our" refer to Snoozibaby. Snoozibaby operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Snoozibaby is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, purchasing, interacting with, or otherwise using our products or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (including the arbitration and class-action waiver provisions in Sections 15 and 16) and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 2 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

Section 3 - OUR PRODUCTS

Snoozibaby products are handmade crochet garments and accessories for infants and young children. Because every piece is crocheted by hand, small variations in size, stitch pattern, texture, and colour are natural characteristics of the product and are not defects.

IMPORTANT SAFETY INFORMATION. Our products are garments, not sleep aids, swaddles, bedding, or safety devices, and are not intended for unsupervised sleep. Infants should never be left unattended while wearing or using our products. Follow all safe-sleep guidance issued by your paediatrician and by public health authorities. Do not use a garment that shows loose stitching, snags, or damage. Always select the correct size for your child's age and weight, and discontinue use if the garment becomes too small.

We have made every effort to provide an accurate representation of our products in our online store. However, colours or product appearance may differ from how they appear on your screen. Yarn dye lots vary, so the shade you receive may differ slightly from photographs. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

Section 4 - ORDERS

When you place an order, you are making an offer to purchase. Snoozibaby reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Snoozibaby confirms acceptance. We must receive and process your payment before your order is accepted.

Because our products are made to order by hand, production begins after your order is accepted. Please see Section 6 for our production and delivery timelines.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

Section 5 - PRICES, BUNDLES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Bundle and multi-item offers (such as "buy one, get one half-priced" or "buy two, get one free") apply only to qualifying items, only while the offer is running, and only where the required quantity is met at checkout. Where a discount applies to a free or reduced-price item, it is applied to the lowest-priced qualifying item in the order unless stated otherwise. Promotional offers may not be combined unless expressly permitted. If items from a discounted bundle are returned, any refund will reflect the discounted price actually paid for the returned items.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store.

Section 6 - PRODUCTION, SHIPPING AND DELIVERY

Each item is crocheted by hand after you order. Our current estimated timelines are 2–4 business days for production and 14–21 business days in total from order to delivery. These timelines are estimates only and are not guaranteed. Estimated production and delivery times shown on product pages, in your cart, or at checkout are likewise estimates.

We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete delivery addresses provided by you, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

You are responsible for any customs duties, import taxes, or handling fees charged by the destination country.

Section 7 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Snoozibaby, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Section 8 - CUSTOMER CONTENT

If you submit photographs, reviews, comments, or other content to us or through the Services, you grant Snoozibaby a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, publish, and display that content in connection with our marketing and the Services, in any media. You represent that you own or otherwise control all rights to the content you submit, that it is accurate, and that its use by us will not violate the rights of any third party. Where content includes an image of a child, you represent that you are that child's parent or legal guardian and consent to its use on that basis.

We may, but are under no obligation to, remove or edit customer content at our sole discretion.

Section 9 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

Section 10 - RELATIONSHIP WITH SHOPIFY

Snoozibaby is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Snoozibaby. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Snoozibaby.

Section 11 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

Section 12 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY SNOOZIBABY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE CONSUMER PROTECTION LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Section 13 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SNOOZIBABY, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

IN NO EVENT SHALL SNOOZIBABY'S AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Section 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Snoozibaby, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or your access to and use of the Services.

SECTION 15 — INFORMAL RESOLUTION AND MEDIATION

Before either party may initiate arbitration, the parties agree to first attempt to resolve the dispute through a 30-day informal negotiation and mediation period. If the dispute is not resolved within thirty (30) days after notice, either party may then initiate arbitration in accordance with the arbitration terms below.

SECTION 16 — BINDING ARBITRATION AND CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

By agreeing to these Terms of Service, you and Snoozibaby agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved by binding arbitration on an individual basis, rather than in court.

You and Snoozibaby acknowledge and agree that by entering into this arbitration agreement, you are waiving the right to a jury trial or to participate in a class action.

Class-Action Waiver: You and Snoozibaby agree that each may bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Small-Claims Option: Either party may bring an individual claim in small-claims court instead of arbitration, so long as the claim remains in that court.

SECTION 17 — GOVERNING LAW

These Terms of Service and any related dispute shall be governed by and construed in accordance with the Federal Arbitration Act and the laws of the United States, without regard to conflict-of-law principles.

SECTION 18 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

SECTION 19 — CHANGES TO TERMS OF SERVICE

We may modify these Terms from time to time, as permitted by law, by updating, changing, or replacing any part of these Terms and posting the revised version to our website. By continuing to use the Services after any changes become effective, you agree to the revised Terms.

SECTION 20 — CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Email: support@snoozibaby.com

Last updated: July 30, 2026