Shipping policy

SHIPPING POLICY

Processing Time
Every Snoozibaby piece is crocheted by hand after you order — nothing is pulled off a shelf. Orders are made and processed within 2–4 business days of your order confirmation email. Orders are not made, shipped, or delivered on weekends or holidays.

During busy periods, or when an order includes several pieces, production may take a few extra days. Please allow additional days in transit for delivery. If there is a significant delay in the making or shipment of your order, we will contact you by email.

Delivery Timeframes
Once your order ships, you can expect the following delivery timeframes:

* USA: 10–17 business days
* International: 2–4 weeks, depending on the destination country

Including production, most orders arrive within 14–21 business days from the day you order.

Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Bundles and Multi-Item Orders
Where an order contains more than one handmade piece, we ship the order together once every piece is finished. This means multi-item orders may take slightly longer to dispatch than single-item orders.

Customs, Duties, and Taxes
Snoozibaby is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Shipments
If your parcel arrives damaged, please email us at support@snoozibaby.com within 7 days of delivery with photographs of the item and the packaging, and we will make it right — with a replacement or a refund.

Please save all packaging materials and damaged goods, as the carrier may require them to process a claim. Where a claim must be filed with the shipping carrier, we will handle it or guide you through it.

For parcels marked delivered but not received, please check with your household and neighbours and confirm your delivery address, then contact us — we will open an enquiry with the carrier on your behalf.

International Shipping Policy
We currently ship to the United States and select international destinations.

International orders are typically delivered within 2–4 weeks of shipping, depending on the destination country.

Please note that international shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are the responsibility of the recipient and will be collected at the time of delivery.

Incorrect Addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will happily reship it once the correct address is provided, though a reshipping fee may apply.

Return Shipping
For detailed information on our returns, exchanges, and our 30-day guarantee against stitching faults, please refer to our Refund Policy.

Contact Us
If you have any questions about our shipping policy, please contact us at:

Email: support@snoozibaby.com

Last updated: July 30, 2026