Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, free of stains and odours, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, you can contact us at support@snoozibaby.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@snoozibaby.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our garments are handmade, and we stand behind the work: if a stitch comes loose, a button detaches, or the garment loses its shape within 30 days of delivery, contact us with a photo and we will send you a replacement free of charge.

Exceptions / Non-Returnable Items

For hygiene reasons, we cannot accept returns on items that have been worn, washed, or show signs of use beyond trying on. Custom or personalised items (such as made-to-order colours or embroidered names) cannot be returned. Unfortunately, we also cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Size Exchanges

Sizing little ones is hard — if the size doesn't fit, we offer a free size exchange within 30 days of delivery. Contact us at support@snoozibaby.com with your order number and the size you need, and we will arrange the exchange once the original item is on its way back to us, unworn and in its original packaging.

For anything other than a size exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have approved your return, please contact us at support@snoozibaby.com.